We have been using Stonegate Estates to let our cottage for over 10 years and Elaine initially and very soon after Christine looked after us ensuring the cottage was let as continuously as possible Christine has been our sole contact for at least 7 years and she has always been on the ball with every aspect of our tenancies. Whenever an issue has arisen either from the tenant, from a change in legislation or as a result of an enquiry from ourselves, she has been swift and efficient in providing a resolution. A classic example of the quality of service she has provided was that the beneficial owner of the property is returning to the UK to retire but there was a void of just 11 months to find a tenant for. Christine pulled out all the stops, found and processed a new tenant in double quick time. I never hesitate to recommend Stonegates when asked about agents to use for lettings.
Christine was amazing from start to finish, she helped me immensely in securing a wonderful flat, can\'t thank her enough and would highly recommend.
Excellent service in letting a house and navigating through 2020 pandemic issues. Responsive, knowledgeable about legal requirements, proactive and practical. Helpful with contacts for any outside contractors needed. Altogether a great experience.
Stonegates are absolutely appalling. The house has been on the market for nearly a year and they only (just about) managed to achieve one offer, which fell through. The fact that other houses of similar size have sold ever since (through different agents), adds to my irritation. They are incapable of being impartial and avoid contact when updates are requested. I would've done a much better job selling out of the back of my vehicle or from a backstreet alleyway. Don't bother unless you want to waste your time. There are far better and more competent estate agents in Hitchin.
We found Stonewares very professional and extremely friendly with no question considered too trivial to ask. We were kept up to date at every stage of the proceedings and sold very quickly. Thank you to all at Stonewares Hitchin for a smooth easy house sale, we would have no hesitation in recommending them.
We sold our retirement flat through Stonegate Estates in December, James came to take the details and Helen liaised with us throughout the sales process, which was very fast. The flat was well marketed to the target audience and a buyer found within two weeks. We had originally bought the flat through Stonegate in 2015 and so have experienced their service from the perspective of both a buyer and a seller. We would have no hesitation in recommending their services.
James met us at the flat and told us what flat could be marketed at. He was very helpful and friendly. Whenever we had a query he always came back to us with an answer. I don't know the young lady's name in the office but she was also extremely helpful.